Why customer service matters & how your business can rock! This past weekend I was in Spokane, WA speaking at a retreat and stayed at the Doubletree Hotel near the convention center. My first experience was with the hotel shuttle driver who welcomed me with real enthusiasm and a warm smile. He asked about [...]
Are you meeting your customers where they are? If they are mobile/smartphone users than it is so important that as a business owner you pay attention to what is happening with Smartphones and Tablets. According to a August 2012 article in USA Today, nearly six out of 10 U.S. consumers use smartphones, while tablets are [...]
Email is by far the best, easiest and least expensive way to stay in touch with your customers and prospects and to build on-going relationships with them. Statistics show that about 90% of people who visit your website do not buy or engage with you, that’s why it’s so important to make them a great [...]
The new Facebook Timeline format will officially be applied to all business pages as of March 30, 2012, many businesses have been playing around with the features including me and I love it and so do many of my clients who capitalize on social media marketing. Many of us think the timeline format offers a [...]
Yes, Facebook made a major design change to business pages. If you have a business page & you logged in Wednesday, you saw a notification asking if you wanted to switch to Timeline. Upgrade now (in preview mode first – you’ll see the option at the top of your page), or the upgrade will be [...]
According to a business colleague Lisa Mare Platske, owner of Upside Thinking, she refers to connections as the new currency. As 2011 comes to an end and you are planning your strategies for 2012 it is an ideal time to evaluate the connections you made this year asking how they served you as well as [...]